Terms & Conditions

The signed agreement comes first

This is the most important thing on this page. These website terms do not replace a signed proposal, estimate, work order or contract. Where anything here conflicts with the agreement you have signed with us for a specific project, the signed agreement controls for that project.

Using this website

You are welcome to read the site and get in touch. Please do not interfere with it, scrape it, or use it for anything unlawful. The text, photographs, logos and design belong to V3 Syntropy LLC and should not be copied without our permission.

What we write on the blog

Our Field Notes come from our own experience on Hill Country jobs. They are general information, not legal, engineering, environmental or permitting advice, and they may not apply to your property. Permit rules, burn ban status, soil conditions and drainage requirements change, and what is true on one property may not be true on yours. Please do not make a decision about your land based only on something you read here. Check with your city, your county, your fire authority, your utility provider or a qualified professional.

Getting onto the property

We need you to confirm that you own the property or are authorised to approve work on it, that the boundaries you have shown us are correct, and that we can get equipment and trucks in safely during the agreed window. Anything of yours that could be damaged should be moved or pointed out beforehand.

Permits

Who pulls the permit depends on the job, the county and the city. Land clearing and grading in unincorporated Travis County often need a development permit, and floodplain work in Burnet County has its own requirements. We will tell you what we think applies and it will be written into your proposal. Work that needs a permit does not start until the permit is in hand.

What we find once we start

Ground hides things. Buried debris, old foundations, tanks, unrecorded drainage, unstable soil, voids, and rock shallower than anyone expected all turn up from time to time.

If we find something that changes the safety, the scope or the price, we stop, tell you, and agree how to proceed before carrying on. That may mean a change order, or occasionally ending the job.

Weather and delays

We work outdoors in Texas. Rain, saturated ground, flooding, lightning, extreme heat, burn bans and unsafe conditions delay jobs, and so occasionally do equipment failures, permit offices and utility providers.

Where that happens we reschedule as soon as it is sensible to work. We give you dates you can plan around and tell you as early as we can when they move. Completion dates are firm only where your signed agreement says so.

Payment disputes and lien rights

Texas law gives contractors certain rights where they are not paid for work that improves a property. Any notices, disclosures and lien provisions that apply to your project are dealt with in your signed contract and under the Texas Property Code, not on this page.

Photos and things you send us

Photos of your property remain yours. Sending them gives us permission to use them to price and carry out the work, and to show them to our team and anyone working with us who needs to see them.

We will not publish photos of your property, or name you or your property in our marketing, unless you have given us separate written permission. Please only send material you have the right to send.

Changes

We may update these terms. The date at the top tells you when we last did. Your project is governed by the terms in place when you signed your agreement.